Support Center

How Can We Help?

Name: Halto
Author: Halto

Find answers to common questions about subscriptions, technical issues, privacy, and app features.

Subscription & Billing

Manage your PRO subscription, billing, and purchases

To cancel your Halto PRO subscription: 1. Open the Settings app on your iPhone 2. Tap your name at the top 3. Tap "Subscriptions" 4. Select "Halto PRO" 5. Tap "Cancel Subscription" You must cancel at least 24 hours before the next billing date to avoid being charged.

To restore your purchase: 1. Open Halto app on your new device 2. Go to Profile → PRO Features 3. Tap "Restore Purchases" 4. Sign in with the same Apple ID you used to purchase Your PRO features will be restored automatically.

Monthly PRO: All PRO features, billed monthly, cancel anytime. Yearly PRO: All PRO features, big savings vs monthly, billed annually. Lifetime PRO: All PRO features forever, one-time payment, includes all future updates.

All payments are processed through Apple's App Store. For refund requests: 1. Visit reportaproblem.apple.com 2. Sign in with your Apple ID 3. Find your Halto purchase 4. Request a refund

Technical Issues

Troubleshoot common technical problems

Try these steps: 1. Check that your device is not in Silent Mode 2. Go to iPhone Settings → Sounds & Haptics → System Haptics (must be ON) 3. In Halto app, go to Profile → Settings → Vibration Intensity 4. Note: Haptic feedback requires iPhone 7 or newer

Try these solutions: 1. Force quit the app 2. Restart your iPhone 3. Check for updates in App Store 4. Reinstall the app (progress will be reset unless backed up)

Yes! Halto works 100% offline. All features work without an internet connection.

Halto uses approximately 50MB of storage. Local data usage is minimal.

Privacy & Data

Learn about how we protect your privacy

Yes! All your practice data is stored locally on your device only. We never upload your session history to cloud servers.

No. Halto does not track your personal usage or behavior. We don't have access to when you use the app.

Your data is stored locally. To delete all data, simply delete the app. Export features are coming soon.

No account is required. You can use all features without signing up.

Features & How-To

Learn how to use Halto features effectively

PRO members get access to: • Advanced Levels (4-10) • All 10 Neuro-Haptic vibration patterns • SOS Max emergency mode • Advanced theory content • Detailed progress analytics

SOS mode provides immediate intervention with intense haptic feedback to break impulse cycles.

Halto features a gamified 10-level system. Levels 1-3 are free (5-15s). Levels 4-10 are PRO (20-60s).

Yes! Your PRO subscription is linked to your Apple ID. Use "Restore Purchases" on additional devices.

Device Requirements

iOS Version

iOS 16.0 or later

Supported Devices

iPhone 8 and newer

Haptic Feedback

iPhone 8 and newer

Still Need Help?

Our support team is here to help. We typically respond within 24 hours.

Email Support Contact Form